Is iHerb Legit? (ANSWERED in DETAILS)
Last Updated: November, 2023
To give you a straightforward answer to the question is iHerb legit, yes, iHerb is a legit online store for health and beauty products.
The human body depends on a steady supply of nutrients, minerals, and vitamins throughout our lives to maintain good health.
While we can get these essential nutrients from food, dietary supplements go a long way in providing adequate nutrients to the body if used appropriately.
But what is the best place to source authentic and quality-approved nutritional supplements? You need not look any further iherb.com is the best solution.
What Is iHerb.com?
iHerb is an all-inclusive, one-stop shop for all dietary supplement needs. It’s the best alternative other than Amazon to purchase nutritional supplements.
The main office is situated in Pasadena, CA, and it’s among the largest online stores for dietary supplements, personal care products, and health foods.
They have a wide variety of popular brands on the market today, making it almost impossible not to find what you need at this store.
It was established over 25 years ago to enhance the customers’ quality of life by providing an unmatched variety of high-quality brands at affordable rates. It’s a worldwide company that ships to more than 185 different countries.
The company incorporates diversity by having employees from more than 40 other countries. All products are shipped from their state-of-the-art warehouse in South Korea and the U.S.
What Are iHerb’s Pricing and Shipping Policies?
iHerb provides a large variety of shipping options to fit customers’ time frames and budgets across the globe. They ship using UPS, global mail, or DHL in most regions.
Shipping charges can be calculated at the checkout page based on:
- The destination of delivery.
- Weight of the order.
- Shipping method (carrier).
You can calculate your country’s shipping rate once you add items to your list. Next, click on the change link to select your region, key in your ZIP code, and click calculate.
Is iHerb Safe to Order from?
iHerb is a fully licensed and legal online store, and it’s secure to purchase products from them. They’re not perfect, but no other company is; even Amazon has its drawbacks.
If you are worried about your information being stolen, don’t be. They employ a 3DS for fraud protection and safeguard your card information.
To make a purchase, you need to complete an extra verification step with the card issuer. The best encryption protocol known (TLS) safeguards personal credentials entered on their website.
iHerb also follows the regulations set by (PCI DSS) for safe debit and credit card transactions.
How Do I Know if an Item Is on Backorder or Out of Stock?
Have you ever tried purchasing a product online, and once you place it on your cart, it disappears at the checkout page?
This is one way most online stores employ to prevent customers from paying for products out of stock or on backorder: iHerb employs the same system.
You can be alerted if an item is on backorder or out of stock by using the Notify Me feature.
It offers updates on any stock changes. You can also check under the product name on the details section, where information will be provided instructing the date the product will be in store again.
On the top right-hand side of the page, you will find a Notify Me button. You will be notified via email by selecting this feature once the product is back.
Note: You need to sign in to your account to access this feature.
How Long Does It Take for My Order to Arrive?
Generally, international orders take about 2 to 4 weeks of shipping. Shipping orders must pass through your country’s customs office before its released for final delivery; this might cause delays.
For in-state orders, delivery takes 2 to 4 days, depending on the distance from the main store in California. Shipping delays may occur from release to delivery due to outside the company’s control.
However, you can contact the carrier to get an estimation date on the delivery date and location.
Note: Shipping delays can occur if you key in an incorrect shipping address on checkout.
What Are the Best Products on iHerb.com?
The products selected on the list below have been selected based on the sales volume, which is calculated daily:
- California Gold Nutrition, Vitamin D
- Now Foods, NAC, 1000 mg
- NAC Detox Regulators
- Sports Research, Collagen Peptides
Herbs & Homeopathy
- Now Foods, Double Strength Silymarin
- Nature’s Way, Artichoke
- Life Extension, Black Cumin Seed Oil,
- Nature’s Way, Sambucus Standardized Elderberry Gummies
- Eucerin, Q10 Anti-Wrinkle Face Cream
- Life-Flo, Pure Rosehip Seed Oil
- Life-Flo, Retinol A 1%, Advanced
Sports & Nutrition
- Sports Research, Vitamin D3
- Paradise Herbs, Protein & Greens
- Optimum Nutrition, Gold Standard 100%
Bath & Personal care
- Xlear, Xylitol Saline Nasal Spray
- Physicians Formula, Hand Sanitizer, 0.87 fl oz
What are the Upsides of iHerb?
IHerb is a top-rated company not just because of its name but also for the following upsides.
High-quality world re-known brands
Herb, which has been in business since 1996 and ships from numerous distribution locations in the United States and Asia, provides the same trusted national brands purchased in many retail and online outlets.
You may rest confident that they are the only ones that keep and dispatch your items. There are no third-party merchants on our website.
No subscription or membership fees
At iHerb, you can shop with assurance, knowing that they always provide the most significant overall intrinsic worth, with no hidden membership or subscription costs.
Genuine feedback from consumers who have made a purchase
They only accept feedback from people who have purchased the item from iHerb. This ensures that you get honest and unbiased reviews to help you make better purchasing decisions.
Freshness and quality standards
With an average inventory high turnover of 8.1 times annually, iHerb can provide you with the absolute highest quality items available! You can even read the expiry or best-by dates on most items, just as you would in a typical store.
Strong commitment to personal privacy
iHerb prioritizes customer privacy. They have never leased or sold any consumer information to other parties since its inception in 1996. Your private information is kept entirely confidential.
Furthermore, as of August 2018, iHerb is among the few U.S. online businesses that have complied with the Europeans Union’s GDPR privacy requirements.
Does iHerb Have a Good Selection of Products?
iHerb has an exceptionally good selection of products, and its wide array of brands opens up a world of possibilities.
They don’t only deal in dietary supplements but also beauty, sports care, and personal care products. The icing on the cake is most products are affordable.
Is iHerb Shipping Expensive?
Indeed, when it comes to delivery, iHerb is a bargain in favor of customers. iHerb, on the other hand, is willing to deliver at a loss to make money. Because the things are so light, they may be shipped for a meager cost.
iHerb can afford to take a small cost on postage because the mark-up on vitamin supplements is relatively high.
It’s a profitable business strategy if the sales volume is significant enough to compensate for the loss on shipping charges because they’re offering better services than adversaries. This is an excellent idea to ship to countries with low postage.
What are the Downsides of iHerb?
This one is among the most typical reports, particularly amongst overseas clients. They never anticipated paying a much higher sum of charges and taxes for customs to process their transaction.
Even though the company has many international sites, all orders are placed in the United States.
Items that have been misplaced
Whenever it concerns overseas orders: products missing in transportation are typical, mainly when certain nations limit imported products. As a result, most clients receive their items late or never.
The company blocks negative reviews.
Some consumers claim to have uncovered that iHerb allegedly deletes or censors unfavorable criticism on their website.
On the other hand, the brand claims that it has not been purposely censoring negative reviews, and it was most likely an error produced mainly by the company’s automatic system.
Does iHerb Have a Good Customer Service Team?
IHerb has a fully dedicated customer service team that is diverse and experienced. Their customer support team is accessible 24 hours a day throughout the week.
You can chat and contact customer support for any additional queries in the FAQ section.
Does iHerb Have a Good Returns Policy?
Products that have been opened for more than two months can be re-claimed.
Suppose your purchase is recalled to iHerb owing to a prohibited/restricted product policy, a wrong location, failure to pay customs taxes, unwillingness to acknowledge the order, or because no one was available to receive shipment, they will reimburse the credit or debit card as follows.
You would be repaid the entire cost of your order, excluding the delivery fee, as well as 20 percent of the order’s price (as a re-stocking fee). We’ll also deduct any extra expenses paid by iHerb.com throughout shipment, like warehousing fees, return postage fees, etc.
First of all, iHerb does not provide a free refund policy, and its storage is located in California, USA. It’s tough for overseas buyers to return anything, mainly because what iHerb offers are rather hefty, which means your return shipping charge might be more than the product’s worth.
When clients are shocked by the customs charge and fail to acknowledge the order, it can sometimes be frustrating; in this instance, iHerb can reimburse the purchase but withhold the shipping charges and 20% of the purchase price.